FAQ

Yes,we XCMG are a official leading manufacture in construction machinery in China and wehave the whole series products you need.

T/T term or L/C term. On T/T term, 30% down payment is required in advance, and 70% balance shall be settled before shipment, On L/C term, a 100% irrevocable L/C without “soft clauses” canbe accepted.

We XCMG are a professional and international company, accept all incoterms 2010terms, normally we work on FOB, CIF, CFR, CIP.

 Normally it will take about 30-40 davs to produce the ordered machines. Most of the time, we canhave an immediate delivery of our regular machines in 20 days.

365×24 YEAR-round Service
Globally,we have more than 5000 service engineers and 1500 dedicated service vehicles.Weare commited to year-roung 24-hour service even during holidays,in line withour policy ofalways providing”a response within 15 minutes and job completion within 24 hours.

Spare Parts When You Need Them
We have thousands of spare parts centers across five continents that stock almost 1 bilionspecialist spare parts.We promise that spare parts will be delivered within 72 hours.

After-market Worry-free service
We are commited to providing after-market services,including rentals,second-hand vehicleevaluation,trade-ins,overhauls,and recycling.We always stick to our responsibility and missionof handing your concerns as best we can.

Quality warranty
We grant our clients a twelve-month or 2000-hour warranty for any machine purchased from us.